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Airports Council International announces the winners of their 2016 Airport Service Quality Awards

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Airports of different sizes and in different regions around the globe are celebrating after Airports Council International (ACI) World announced the winners of their 2016 Airport Service Quality (ASQ) Awards. The ASQ Awards are presented to airports whose customers have rated them the highest over the course of the year, based on their demonstrated commitment to providing excellent customer experience.

As the ASQ programme celebrates its 10th anniversary of assisting airports in best serving their customers, Angela Gittens, the Director General of ACI World, pointed to this year’s group of winners, the largest yet, “These airports have dedicated themselves to delivering a stellar customer experience. Promoting a culture of continuous service improvement has become a matter of gaining competitive advantage and optimizing non-aeronautical revenue performance. ACI proudly recognizes these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.”

The ASQ programme surveys passengers at the airport on their day of travel, delivering some 600,000 individual surveys in 41 languages in 84 countries every year. They measure passenger reviews on 34 key performance indicators that include airport access, check-in, security screening, restrooms, stores and restaurants. Each airport follows identical surveys, creating an industry database that allows airports to compare themselves to others around the world. The ASQ Programme also has a feature that facilitates sharing of best practices among airport operators.

The ASQ Awards Ceremony will be held later this year during at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition which will take place in Port Louis, Mauritius from 16–18 October 2017.

Best Airports by Region (over 2 million passengers per year)

Africa: Mauritius Airport

Asia Pacific: Seoul Incheon Airport

Europe: Sochi Airport

Middle East: Abu Dhabi Airport

North America (tie): Indianapolis, Jacksonville and Toronto Billy Bishop Airports

Latin America-Caribbean: Guayaquil Airport

Best Airport by Size

With 2 – 5 million passengers per year (tie): Guayaquil, Jaipur and Sochi Airports

With 5 – 15 million passengers per year (tie): Hyderabad and Tianjin Airports

With 15 – 25 million passengers per year: Haikou Airport

With 25 – 40 million passengers per year: Taipei Taoyuan Airport

With over 40 million passengers per year: Seoul Incheon Airport

Best Airport by Region (under 2 million passengers per year)

Africa: Bloemfontein Airport

Latin America-Caribbean: Puerto Plata Airport

Europe: Murcia Airport

North America: Saskatoon Airport

Best Airport by Size and Region 

Asia-Pacific

2 to 5 million passengers per year: Jaipur Airport

5 to 15 million passengers per year: Tianjin Airport

15 to 25 million passengers per year: Haikou Airport

25 to 40 million passengers per year: Taipei Taoyuan Airport

Over 40 million passengers per year: Seoul Incheon Airport

Europe

2 to 5 million passengers per year: Sochi Airport

5 to 15 million passengers per year: Porto Airport

15 to 25 million passengers per year: Vienna Airport

25 to 40 million passengers per year: Moscow Sheremetyevo Airport

Over 40 million passengers per year: London Heathrow Airport

Latin America-Caribbean

2 to 5 million passengers per year: Guayaquil Airport

5 to 15 million passengers per year: Punta Cana Airport

Middle East

5 to 15 million passengers per year: Amman Airport

North America

2 to 5 million passengers per year: Toronto Billy Bishop Airport

5 to 15 million passengers per year: Indianapolis Airport

15 to 25 million passengers per year: Tampa Airport

25 to 40 million passengers per year: Minneapolis Airport

Over 40 million passengers per year: Dallas Fort Worth Airport

Most Improved Airport

Africa: Bloemfontein Airport

Asia Pacific: Makassar Airport

Europe: Krakow Airport

Middle East: Abu Dhabi Airport

North America: Columbus Airport

Latin America-Caribbean: Oranjestad Airport

For a complete list of all the winners, download the PDF version of ACI’s Media Release.

 

ACI’s Airport Service Quality (ASQ) is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction while they are travelling through an airport.  Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organisation. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2017, ACI serves 623 members operating 1,940 airports in 176 countries.

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