IN THIS ISSUE TEACHING THE FUNDAMENTALS OF AIR TRANSPORT AVIATION TRAINING AT A CROSSROADS RE-DESIGNING AVIATION EDUCATION ADDRESSING TALENT CHALLENGES THROUGH PARTNERSHIPS UNITING AVIATION NEWS AND FEATURES ON CIVIL AVIATION-RELATED TRAINING DEVELOPMENTS - VOL. 8 - NO. 2Your worldwide training partner of choice Where are your next pilots coming from? Right here. Every year, we train 120,000+ pilots in our 50+ training centers worldwide. Add the 1,000 experienced pilots on assignment with airlines, placed by our aviation recruitment team, and the 1,500 new pilots graduating from our aviation academies yearly, and answering the question has never been so easy. Follow us @CAE_IncEDITORIAL Editor-in-Chief: Hervé Touron Tel: +1 (514) 954-8219 ext. 6314 E-mail: htouron@icao.int Content Development Senior Editor: Allisun Dalzell Tel: +1 (514) 954-8219 ext. 8108 E-mail: adalzell@icao.int Production and Design Graphic Designer: June Kim Tel: +1 (514) 954-8219 ext. 7168 E-mail: jukim@icao.int ADVERTISING Advertising Representative: Harvey Wong Tel: +1 (514) 954-8219, ext. 6181 Fax: +1 (514) 954 6769 E-mail: hwong@icao.int Project Manager: Alexandra Paré Tel: +1 (514) 954-8219, ext. 5510 E-mail: apare@icao.int SUBMISSIONS The ICAO Training Report encourages submissions from interested individuals, organizations and States wishing to share updates, perspectives or analysis related to global civil aviation. 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PUBLISHED BY International Civil Aviation Organization (ICAO) 999 Robert-Bourassa Boulevard Montréal, Québec Canada H3C 5H7 Copyright © 2018 International Civil Aviation Organization Printed by ICAO CONTENTS ICAO TRAINING REPORT VOLUME 8, NUMBER 2, 2018 03 A Message from the Chief of the Global Aviation Training Office 04 Teaching the Fundamentals of Air Transport An initiative that aims to attract, recruit, educate and retain young people in the aviation sector 08 ICAO PARTNER BRIEFS 08 Knowledge Management and ACI’s Knowledge Pathways Providing the right learning and development can only occur when knowledge is managed through this combination of information, experience and insight 10 The Whole is Greater Than the Sum of its Parts Despite the high demand for meeting staffing needs, IATA looks at why advancing one’s career hasn’t gotten easier 16 Addressing the Talent Challenges in Aviation Through Improved Partnerships As the need for aviation management professionals exceeds the supply of candidates, Concordia University considers how the void can be filled 19 Aviation Training at a Crossroads Global air transport is growing exponentially, ENAC points to the urgent need for reinforcing aviation’s education systems 23 Enhancing Aviation Education Recruiting the numbers of students needed to meet the demands is one challenge. Ensuring their talent is at the highest possible level is another 27 Looking to the Sky, Making it a Way of Life One man’s journey to find opportunities when there weren’t any to be found 32 Re-designing Aviation Education – A Collective Effort As important as finding the solutions to today’s air transport challenges, is ensuring the industry is prepared for the future 35 Higher Education Aviation Training: A South African Perspective Developing the talent and skills required to service the global aviation industry - and the needs of one continent 37 Aviation Training Directory ListingsMaster PROGRAM w/THESIS w/o THESIS +90 212 4636363 Ext: 12360-13101 aviationacademy@thy.comENHANCING AVIATION KNOWLEDGE major industrial sector, particularly in aviation. This is leading to tremendous competition globally for qualified technical personnel and managers who are able to understand the complexity of this new environment. The aviation community must be adept and responsive to overcome these types of challenges. There is an ongoing need for increased coordination as States establish the training and educational programmes needs and course offerings that are required globally, regionally and locally. ICAO’s TRAINAIR PLUS Programme (TPP), our cooperative network of training and educational organizations, plays an important role in this process. TPP Members and ICAO Member States have access to affordable and cost-effective Standardized Training Packages (STPs) and Partnership Training Packages (PTPs) that can be delivered nationally or regionally, thereby drastically reducing enrollment fees for trainees. Today, more than 150 STPs have been validated, and 38 ICAO Training Packages have been developed. There are also five PTPs, in partnership with ACI and various aviation universities, that are available. In addition to our technical and regulatory- based courses, ICAO also offers more generic, knowledge-based programmes for managers of the air transportation system. This portfolio ranges from a single introductory course on aviation that anyone around the world can take at no cost (the Fundamentals of the Air Transport System (FATS), developed in cooperation with the University of Waterloo, that is presented in an eLearning format), to a more comprehensive and multi-year master’s programme in Aviation Safety Management (developed and delivered in cooperation with École Nationale de l’Aviation Civile), which is recognized by the Ministry of Education of France as a master’s diploma. The TPP portfolio also includes the Management Certificate in Civil Aviation that launched in 2016, in partnership with the John Molson School of Business at Concordia University. In less than two years, 63 students worldwide have obtained this certificate. Enhancing aviation knowledge at the middle and upper management level is essential to ensuring the global air transportation system can support future demands. By working together, we will make this network even stronger. As commercial air transport has expanded over the last ten years, new airline operators have entered the market. Today, the highest number of aircraft orders ever, are registered. Over the next twenty years, not only will these new aircraft need to be commanded by qualified pilots, maintained by skilled technicians, and managed by competent air traffic controllers, but the global air transportation system will need to be efficiently managed by new, up-to-date and technology-savvy managers. With many baby-boomers now reaching the age of retirement, demographic attrition is a factor that has to be considered. When replacing one generation of technical professionals with another, on-the-job mentoring plays an important role in the development of overall human performance. ICAO, and our Member States, must ensure these, and other attrition impacts, are thoroughly factored in all human resources planning. Another important consideration for human resources development, management, and planning, is the rapid increase in the deployment of new technologies across every Meshesha Belayneh Deputy Director, Technical Cooperation Bureau and Chief, Global Aviation Training Office International Civil Aviation Organization 3 ICAO TRAINING REPORT | NO. 2 | 2018 MESSAGE FROM THE GLOBAL AVIATION TRAINING OFFICEDR. KEARNS, WHAT IS YOUR BACKGROUND? AND HOW DID YOU GET STARTED IN AVIATION? From my childhood, aircraft always fascinated me. I grew up in a small town in Canada, my home was under the approach path of the local airport. I would lie in our backyard watching the small general aviation aircraft circle to land – and tell my parents that one day that would be me. Eventually, my parents encouraged me to start flying lessons at the age of 15 and aviation quickly became the center of life. I soloed on my 16th birthday and had my private airplane and helicopter pilot licenses on my 17th birthday. Though I went on to complete a helicopter pilot diploma and then my Bachelor’s and Master’s degrees in aeronautical science and human factors, through those experiences, I was drawn towards the aviation academic world more than operational positions as a pilot. I began working full-time as a university professor at the age of 24. While working and raising a young family, I had limited time to attend graduate school classes in-person so I chose to complete my PhD online through distance education. For an academic at that time, the reputation of the institution where you earn your PhD carried a lot of influence. An online programme wasn’t regarded as the most prestigious method of earning a PhD. As I knew I would have to justify this choice throughout my career, I decided to focus my PhD studies on education – specifically ‘Instructional Design for Online Learning’. If online learning was one of my speciality areas I thought I could turn something that could potentially be a weakness, into a strength. After earning my PhD, I went on to conduct research and publish articles in aviation education and online learning that included a book titled ‘e-Learning in Aviation’. Recently we sat down with Dr. Suzanne Kearns, an Associate Professor at the University of Waterloo who teaches, researches, and writes about aviation. She is the author of many articles and four aviation books, including the new ‘Fundamentals of International Aviation’ textbook. She co-developed the University of Waterloo/ICAO online course called ‘Fundamentals of the Air Transport System’ (FATS) which can be accessed here: www.icao.int/fats . TEACHING THE FUNDAMENTALS OF AIR TRANSPORT Interview with Dr. Suzanne Kearns Associate Professor, University of Waterloo 4www.ICAO.int FUNDAMENTALS OF AIR TRANSPORTYOU WENT ON TO CREATE AN E-LEARNING COURSE THAT ALIGNS WITH THIS BOOK, DISTRIBUTED IN PARTNERSHIP WITH ICAO AND THE UNIVERSITY OF WATERLOO. CAN YOU DISCUSS THIS? As I was finishing the textbook, while continuing to be involved in outreach and education through NGAP, I began wondering how my previous work in e-learning could support distribution of the messages in the book to a broader audience. The textbook is useful for teaching young adults within university/ college aviation programmes, yet I wanted to make the information available to adults who are already working in the aviation industry, as well as professionals transitioning into aviation from other sectors. I met with representatives from ICAO’s Global Aviation Training (GAT) office and they were supportive of the concept. After further meetings with the GAT office and senior representatives from the University of Waterloo, a partnership formed to distribute an online course called the ‘Fundamentals of the Air Transport System’ (FATS). The concept was to offer the course at no cost, with the option of paying a fee only to write the exam and earn an ICAO/University of Waterloo certificate of completion. I regard this as a sustainable model, whereby those who take the challenge to earn the certificate (typically for professional purposes) are subsidizing the costs associated with delivery to others, who may not be able to afford the fee. The online course is available through the ICAO website at www.icao.int/fats. HOW DID YOU MAKE THE COURSE? HOW LONG DID IT TAKE AND WHAT SOFTWARE DID YOU USE? I created the course with my husband, Michael Kearns, who is also an e-learning developer. He began the courseware development while I was finishing writing the final chapters of the textbook. We continued the development together for about eight months after the book was complete. The FATS course was built with an e-learning authoring software called Articulate Storyline. Neither my husband nor myself have any formal training in Storyline, we taught ourselves starting about seven years ago. This software is a great tool that anyone can learn to use, with patience and practice. Courseware development is a very iterative process, meaning that multiple rounds of revisions and additions are required before a final product is produced. It begins with the instructional design objectives, initial content outlines and storyboards, building interactive activities, writing of narratives, and lastly the recording of the voiceover. Each of these stages involves multiple rounds of testing and expert review. The team in ICAO’s Global Aviation Training (GAT) group offered continual support on the instructional design, testing, and accuracy of the courseware. Overall, the course took about a year to build. We are quite proud of the end- product, which includes nine modules of content that introduce a range of careers and key issues within civil aviation. YOU RECENTLY WROTE A NEW TEXTBOOK. WHERE DID THE IDEA FOR THE BOOK COME FROM? About two years ago, after I finished writing another book, I was searching for my next project. I reflected on my volunteer work with ICAO’s Next Generation of Aviation Professionals (NGAP) programme. NGAP explores global initiatives to attract, recruit, educate, and retain young people within the aviation sector. Through this work, I often heard criticisms that professional groups did not believe that other groups understood or valued their profession. In addition, recruitment efforts in aviation are often very specific to a single career. For example, pilot recruitment efforts encourage young people to become pilots while maintenance groups seek the next generation of mechanics. A challenge with this approach is that young people who are not successful in their first effort, often leave aviation entirely since they are not aware of the many opportunities in parallel aviation fields. I believed there was enormous potential to shift introductory aviation education away from a profession- specific to a holistic approach. This concept led me to spend the next two years researching and writing an introductory textbook called ‘Fundamentals of International Aviation’. The goal of the textbook is to provide young adults with a foundation of aviation industry knowledge that represents and highlights all the sectors in the industry. This would allow them to make an informed career choice that would best align with their interests and ambitions. This book was published in March of 2018. 5 ICAO TRAINING REPORT | NO. 2 | 2018 FUNDAMENTALS OF AIR TRANSPORTWHO WOULD BENEFIT FROM TAKING THIS COURSE? With any good instructional design process, it’s crucial to have a clear image in mind of the intended learners. For the FATS course, we expected the learners to fall into two groups: 1) learners who are new to aviation and/or considering a career in the industry, and 2) existing professionals who know their sector yet seek a broader understanding of international aviation. To accommodate both groups we made some strategic instructional design choices. The course was designed to be accessible and understandable for novices, without being boring or frustrating for existing professionals. To support this, we chose to unlock all of the navigation in the course. This means learners can skip forwards or backwards, completing each slide in order, or they can jump immediately to the final quiz. The rationale for this is to support learners at different levels of expertise. Novices need the full structure, but those with experience may be seeking a key piece of information (and would become frustrated if required to sit through a complete module). The courseware is designed based on research-identified, multimedia principles that support online learning. These factors include a conversational audio voiceover that uses a friendly human voice, learner-controlled pacing (allowing time to process and reflect), mixture of media (words, images, videos), and the segregation of training into short units of content. A unique element of the course is the integration of interactive activities. We tried to create a ratio of about 3:1, for every three minutes a learner spends listening, they spend one minute interacting with the course. This feature is based on the principle that learners need to actively engage with the course to retain the material. It also provides for timely and constructive feedback throughout the learning process. IT HAS BEEN ABOUT A YEAR SINCE THE FATS COURSE WAS RELEASED – HOW HAS THE INDUSTRY RESPONDED? The industry has responded very positively to the course! We have had over one thousand learners complete the course, from all global regions (Africa – 130, Asia/ Pacific – 174, Caribbean/South American – 115, Europe/North Atlantic – 146, Middle East – 107, North America – 360, and Others – 28). We have increasingly seen Civil Aviation Authorities and operators register all newly hired staff to the course, since they regard it as an efficient and cost-effective method of ensuring they have a fundamental understanding of civil aviation. It is my hope that the industry continues to consider this course to be a resource – both for providing a holistic perspective for the next generation to understand the range of professional positions within aviation, and to support transitioning professionals as they develop a foundational understanding of the diverse yet interconnected nature of international civil aviation industry. “ ...young people who are not successful in their first effort, often leave aviation entirely since they are not aware of the many opportunities in parallel aviation fields. I believed there was enormous potential to shift introductory aviation education away from a profession- specific to a holistic approach. ” 6 FUNDAMENTALS OF AIR TRANSPORTMANAGEMENT CERTIFICATE IN CIVIL AVIATION Offered by Concordia University’s John Molson School of Business in partnership with the International Civil Aviation Organization (ICAO) UIJTCVTJOFTTQSPHSBNJTDMFBSMZTFUPOBEWBODJOHZPVS BWJBUJPONBOBHFNFOUTLJMMTBOEDBSFFS OVERVIEW The objective of this aviation-centric management programme is to enhance the competencies of qualified personnel in the civil aviation community while promoting best practices with ICAO’s TRAINAIR PLUS Programme and global aviation training activities. The programme will be taught at a level equivalent to that of a graduate business programme and will consist of three certificates: Strategic Management, Human Resources Management and Business Planning and Decision-Making. Successful completion of all three certificates will lead to a Management Certificate in Civil Aviation. WHO IS THIS PROGRAMME FOR? Aviation professionals and managers from Civil Aviation Authorities (CAAs), airlines, aerodrome operators, and other service providers. MODE OF DELIVERY Courses will be delivered using a hybrid format combining classroom sessions and e-learning, allowing participants to continue to meet their career responsibilities. Classroom sessions will be offered in all regions to accommodate large participation from ICAO Member States and aviation industry, and to keep course fees at reasonable level. "%7"/$&:063"7*"5*0/."/"(&.&/54,*--4"/%$"3&&3 .03&*/'03."5*0/ DPODPSEJBDBKNTCBWJBUJPONext >