< PreviousAs airport executives, one of our key objectives is to provide the right learning and development offerings that provide knowledge to our teams, and contribute to improved performance and competitive advantage. But the true value for airports and aviation as a whole occurs when knowledge is managed via a strategy that supports the organizational strategy, and not the other way around. Knowledge in the airport business is based on an individual’s capacity to understand and apply skills that lead to action that adds value for the airport, such as increasing safety in operations or improving strategic planning. As a professional, the knowledge we gain is derived from thinking, based on a combination of information, experience and insight. To make learning activities successful, we need to provide the right development activity – be it through a course, mentoring, or via on-the-job training or an exchange programme – at the right time – for the right individual – in the right way – in order for them to make an informed decision that allows them to do the right thing. KNOWLEDGE MANAGEMENT AND ACI’S KNOWLEDGE PATHWAYS 8www.ICAO.int ICAO PARTNER BRIEF - ACIThe goal of knowledge management is to direct the airport’s learning and development (knowledge) resources and processes with the objective of creating value that will give competitive advantages to the airport. When we want to develop knowledge, we need to start with these performance management questions: what drives business performance at our airport, and how does the team drive it? If knowledge does not add value, it is a waste of time, money and effort. ACI’S KNOWLEDGE PATHWAYS To better assist members with the development of their knowledge management, ACI began developing airport knowledge pathways with the aim of categorizing our course offerings, and assisting the learning and development professionals when they develop their education plans. We approached this by creating three pathways: FOUNDATION LEVEL “MORE EFFECTIVE AND EFFICIENT” This level provides courses that teach best practice knowledge and regulatory elements for each operational domain to ensure that staff will become increasingly effective and efficient at their jobs. This can be delivered through online or short classroom courses that are designed to enhance the above-mentioned understanding, whether they are new to the industry or necessary for eliminating gaps in understanding and concepts within organizational staff. ADVANCED “HOW TO BEST IMPLEMENT” Focus on how to “best apply” all of the key elements at the airport based on industry best practices. This level is not only about understanding there are regulations or best practices, but also how the professional can apply and implement them in their day-to-day environment. EXPERT “THE EXPERIENCED PROFESSIONAL” This level develops knowledge-based learning that enables people to create more effective, efficient and better ways of doing things leading to new industry best practices such as developing the airport’s long-term strategic plan. We are proud to offer the newly imagined knowledge pathways, a set of three educational offerings which provide comprehensive continuing education for any level of airport professional, in any management or technical setting, with the end goal of promoting airport excellence! “ When we want to develop knowledge, we need to start with these performance management questions: what drives business performance at our airport, and how does the team drive it? If knowledge does not add value, it is a waste of time, money and effort. ” KEVIN CARON Director, Capacity Building Programmes ACI World 9 ICAO TRAINING REPORT | NO. 2 | 2018 ICAO PARTNER BRIEF - ACIAviation is in a perpetual state of evolution and modernization; constant change is an inherent characteristic of the industry. Be it standards, regulation, or even equipment, there is very little that remains unchanged from one year to the next. There are several external factors, security being foremost, for which reliable control measures are predominantly short-lived. This reality raises an ever-present challenge: the skills and knowledge of yesteryear simply won’t suffice for those looking to enter the sector or to grow within it. While this has always been a challenge within the aviation sector, it is further exacerbated by a mismatch of skills across several industries. Although potential employees are both in high demand and low supply, it isn’t necessarily easier to find employment or advance one’s career. In fact, several markets have seen the average time individuals take to land a job actually increase to levels last seen following the 2008 recession. This highly competitive climate has resulted in an equally trying situation for employers who find it increasingly difficult to find the right person for the right job. The International Air Transport Association (IATA) both identifies and relates to this problem so we responded by commissioning the 2018 Aviation Human Resources Report. The aim of the report was to delve deeper to find viable solutions, and we singled out ‘labor skills mismatch’ as among the most serious challenges faced by the industry today. Almost half of all HR professionals interviewed labelled recruitment as their biggest challenge. Indeed, they cited the availability of applicants with the right skills levels and qualifications among their chief concerns. THE WHOLE IS GREATER THAN THE SUM OF ITS PARTS 10www.ICAO.int ICAO PARTNER BRIEF – IATACAREER-FOCUSED TRAINING The growing need for lifelong education is clear. Attaining job-specific skills and knowledge through initial and recurrent training is crucial for aviation professionals. Given the abundance of available options, it is important to seek out training that both keeps up with the industry and is valued and recognized. As the wing of the trade association that represents the world’s leading airlines, IATA Training regularly receives direct and candid feedback from key stakeholders. Our organization is uniquely qualified to offer professionals the ability to be trained with the skills and know-how that employers are actually looking for. In an effort to produce the best possible outcomes for both students and their employers, there has long been a concerted effort to offer up-to-date industry expertise in conjunction with academic training of the highest quality. BEST IN CLASS Over the years, IATA Training has developed several partnerships with some of the world’s prestigious academic institutions. This collaborative effort now enables professionals with the ability to leverage IATA’s industry expertise along with rigorous academic learning. These partnerships have resulted in a diverse array of options for those seeking to equip themselves with the tools required to grow and succeed in their careers. Whether one wishes to take an e-learning course or pursue a graduate level programme, there is truly something for everyone at IATA Training. Students are able to choose from e-learning courses and virtual programmes, offered in partnership with Embry-Riddle Aeronautical University, McGill University and Harvard Business Publishing, to engaging classroom programmes leading to master’s degrees, offered in partnership with institutions including the École Nationale de l’Aviation Civile (ENAC) in France, Nanyang Technological University (NTU) in Singapore, and the University of Geneva (UNIGE) in Switzerland. These partnerships are all focused on getting as much value as possible for both the professionals undertaking the training, and the industry as a whole, which stands to reap great benefits from a better- trained workforce. HIPO IATA’s High Performing Finance Organizations (HIPO) programme, is an excellent example of how IATA Training offers solutions that have been customized to meet the precise needs of the aviation sector. This new programme was developed based on feedback IATA received from several airlines with finance departments that felt they were not receiving adequate training to help them transition out of their primarily transactional past, to a future where they will be more focused on strategic and value-added functions. Following extensive consultations with several key industry players, IATA successfully launched this initiative into its first phase. HIPO has two primary objectives, attracting talent and developing talent. The former is achieved by offering aspiring young aviation professionals – from ten universities in nine countries across four continents – the ability to undertake exciting internships with IATA member airlines. This provides students from partner universities including, University College Dublin, the Rotterdam School of Management, 11 ICAO TRAINING REPORT | NO. 2 | 2018 ICAO PARTNER BRIEF – IATAwas identified at the beginning of this decade. General MBAs had been in vogue for many years, but it was becoming clear that such generic training failed to provide managers with the broad understanding of the industry that was required for them to perform to their full potential. Although theoretical education comes with intrinsic value, combining it with training provided by professionals with significant experience in various key segments of the aviation industry, provides managers with a far better grasp of the big picture. IATA Training has long recognized this fact and has strived to craft programmes where the academic expertise of professors from the world’s leading institutions of higher learning is delivered in tandem with industry knowledge that can only be delivered by instructors with years of on- the-job experience. ADVANCED STUDIES IN AVIATION MANAGEMENT Since 2010, IATA Training and the University of Geneva have partnered to offer managers the academic excellence of the Geneva School of Economics and Management alongside content from IATA that is both practical and timely. The programme is unique in spanning the full scope of aviation business issues and offering a unique opportunity to gain specialized training, as well as full academic credit. These modules are conducted jointly by IATA faculty and university professors, at the IATA Executive Headquarters and the University of Geneva respectively. Students can choose to either pursue an Executive Certificate, a Diploma, or an Executive MBA. Through this unique partnership, students are able to have and HEC Montreal, with springboard into the industry, while simultaneously supplying the industry with great new talent. The latter objective is realized through the new IATA Finance Academy, a wing of IATA Training, which offers highly customized and targeted training. One of the courses currently offered by the academy is being delivered in partnership with Embry Riddle Aeronautical University. A bright future for this industry increasingly demands extensive partnerships with academia, and IATA Training recognizes this reality. MANAGERS AND THE BIG PICTURE While HIPO is the most recent example of this focus on imparting soft skills along with academic training, the movement towards such value added programmes is nothing new. A need for more well- rounded training for upper management UNIGE aviation and environment Jul 2017 on tour of GVA airport 12www.ICAO.int ICAO PARTNER BRIEF – IATALeucci is one among several students who have been able to gain the IATA advantage in combination with more traditional academic schooling. IATA Training was among the first in the industry to make a push towards such mixed learning in an effort to best equip aviation professionals, and it continues to be on the forefront of imparting knowledge and soft skills that are relevant, practical, and required – the training that employers are actually looking for – to this very day. THE NEW WAY FORWARD IATA expects no less than 7.8 billion passengers to travel in 2036 – just short of doubling the four billion air travellers who flew this past year. The next two decades will see massive growth within the sector, and the already trying job of securing professionals with the technical know-how and academic training required to perform will only get more difficult. Through partnerships with premier academic institutions that have been developed over several years, IATA Training is able to offer the industry the very best of both in a single package. Industry expertise and academic qualifications are offered in targeted subjects and areas, developed based on direct feedback from the biggest players in the sector. Not only are aviation professionals provided with the training and credentials required to enter, grow, and succeed within aviation, but the industry itself is provided with a workforce that has the skills and know- how to not only keep the industry afloat, but to keep it flying ever higher. IVICA KOVACIC Head, Global Partnerships and Innovation IATA Training access not only to a world class faculty, but also senior executives within the industry. The programme has been tailored to enable tomorrow’s aspiring aviation leaders to face the challenges of today while planning for growth in the future, all without interrupting their careers. Giulio Leucci, who served as the Chief Executive Officer of Nieuport Aviation Infrastructure Partners until late last month, is one of the many students who quickly rose the management ladder after having completed the IATA-University of Geneva Executive MBA. He noted that “the combination of IATA’s professional environment and the academic leadership of the University of Geneva gives the programme a unique advantage’. He went on to predict that “this course of studies will allow me to reach the highest level of competency in managing the airport business.” ENAC ARLOPS Graduation Ceremony 2015-2016 13 ICAO TRAINING REPORT | NO. 2 | 2018 ICAO PARTNER BRIEF – IATATRAINAIR AVIATION DATA-DRIVEN DECISION MAKING (AD3M) PROGRAMME Better Decisions through Aviation Data Analysis GLOBAL AVIATION TRAINING Are you making the right business and management decisions? Register now and join fellow aviation peers and decision-makers in this exciting new programme! The AD3M Programme is ICAO’s training package on building intelligence and analyzing aviation data. TO CONTACT US: www.icao.int/training AviationTraining@icao.intLEARNING OBJECTIVES: Participants who complete the AD3M Programme will be able to apply best practices of data-driven decision making in aviation and define suitable key performance indicators (KPIs) in civil aviation sectors. Upon completion of the Programme, participants will be able to apply aviation data-driven decision making principles and methods in their professional roles. FOR MORE INFORMATION & REGISTRATION, PLEASE VISIT www.icao.int/training OR EMAIL US AT aviationtraining@icao.int Aviation professionals and managers from Civil Aviation Authorities (CAAs), airlines, aerodrome operators, and other service providers involved in collecting, managing, reporting or making decisions using aviation data. COURSE DESCRIPTION: The AD3M Programme is designed to prepare aviation professionals to generate reports and interpret results to make effective decisions, manage risk and set priorities for different civil aviation activities, operations, or procedures. The AD3M Programme consists of two parts, a prerequisite online course to explore the fundamental concepts behind data-driven decision making, followed by a classroom course to apply the concepts to practical scenarios and real-life situations. TARGET POPULATION: COURSE STRUCTURE: Part 1: Online course Fundamentals of AD3M (prerequisite) Duration: 10 to 15 hours Part 2 : Classroom course Application of AD3M Duration: 4 daysThis situation presents an opportunity for aerospace and aviation organizations, as well as regulatory bodies, to collaborate more intensely with universities in order to develop industry-driven learning programmes that offer next-generation learning solutions to assist in minimizing the skill gap that looms over the industry. THE UNDERLYING PROBLEM: Simply stated, the factors that contribute to the demand for aviation management professionals will exceed supply and include: ♦ widespread retirements in the current generation of aviation professionals; ♦ competition with other industries for skilled employees; and ♦ insufficient training capacity to meet the demands THE QUESTION IS: WHAT CAN BE DONE TO FILL THE GROWING VOID? When companies and universities work in tandem to push the frontiers of knowledge, they become a powerful engine for innovation and economic growth. Concordia University 1 , located in the thriving aviation hub of Montreal, has been a long- standing partner of the aerospace industry and has taken an interdisciplinary approach to training for this quickly evolving sector. Recognizing the importance of the aviation/aerospace industry in Montreal, It is no secret that the aviation and aerospace industry is in the midst of a talent drought. An estimated 790,000 new pilots will be needed by 2037. There will be 600,000 new commercial airline technicians required around the world by 2036, and to support this growing industry, there will be 60,000 additional managers needed. This is just the tip of the iceberg. One of the biggest challenges aviation and aerospace organizations will face will be recruiting, engaging and retaining the talent they need to sustain and grow their operations. For management, it is estimated that the gap between the number of managers needed, and the actual number of graduates from aviation management programmes (2010–2030), will include more than 54,000 people. 1 Concordia University in Montreal Aerospace Strategic Hub discusses in more detail some of the cutting-edge programmes being delivered at the University: https://www.concordia.ca/about/ strategic-directions/hubs/aerospace.html ADDRESSING THE TALENT CHALLENGES IN AVIATION THROUGH IMPROVED EDUCATION PARTNERSHIPS 16www.ICAO.int ADDRESSING TALENT CHALLENGESwas launched in 2016, hosted by the Department of Mechanical, Industrial and Aerospace Engineering. In addition, the School of Engineering, in partnership with several other universities, offers a Master’s in Aerospace Engineering, and the Department of Electrical and Computer Engineering is taking a leadership role by offering new course options in avionics and flight control as part of its Bachelor’s in Electrical Engineering programme. Strong research ties between the faculty and aerospace industry actually date back over a decade, with the faculty being a founding member of the Consortium for Research and Innovation in Aerospace in Québec (CRIAQ). Christian Moreau, Director of Research at CIADI and Professor, Mechanical, Industrial and Aerospace Engineering, believes that this industry-driven research is forging the path toward Concordia University becoming Canada’s pre-eminent centre for aerospace education and research. Despite a broad range of undergraduate, masters and PhD programmes being offered, this industry is taking off so fast that a skill gap outpaces the rate in which entrants can be trained. This is where leveraging the impact of executive education programmes is critical. Dr. Claude Martel, Director of the Institute of Co-operative Education at Concordia University, believes that universities play an important role in addressing this growing need. The Institute has partnered with the aerospace and aviation industry for the last three decades. Every year, over 500 students become interns in aerospace and aviation organizations. The Institute of Co-operative Education is where most organizations in the field recruit the top talent they seek. Dr. Martel has played a pivotal role in the creation of several aviation specific management and professional programmes with the specific goal of improvement key skills in the aviation industry. In fact, for more than a decade, Concordia University has partnered with industry, including ICAO, IATA and ACI, to offer specific internship, training and education programmes designed to hone the management acumen of existing industry staff via: the offering of real-world management practices; recent policy innovations; and evidence- based approaches to policy formation and impact analysis. Through these partnerships, executive education can have a direct impact on real world decision makers, not sometime in the future, but now. It is important to note too, that by creating a collaboration with universities, organizations are able to free up much needed internal resources while still providing the mandatory upper-level training that is required for its employees. By investing in executive education programmes, organizations in the aviation industry would not only be preparing current industry employees for the management-level positions they will likely be required to assume in the coming years, but they will also be equipped with relevant information pertaining to the newest technology, research, and innovative practices available. Concordia University inaugurated the Concordia Institute of Aerospace Design and Innovation (CIADI) in 2001. CIADI’s original purpose was to pair students with a keen interest in aerospace with workplace internships on actual research projects. Over the past 17 years, the programme has assisted many Concordia students in moving on to promising careers in the aerospace industry. Since 2015, CIADI has not only provided leading edge know-how among students engaged in aerospace, but has also supported the development and management of multi-partner aerospace research projects. It is a particular point of pride that, through CIADI, Concordia University has been able to initiate the Montreal Aerospace Institutes (MAI), a strategic organization with a mandate to unite aerospace students in engineering or science from several Montreal institutions and enhance their training through industry-driven courses, projects and university exchanges. The Gina Cody School of Engineering and Computer Science at Concordia has also developed significant aerospace- related curricula. A new bachelor programme in Aerospace Engineering 17 ICAO TRAINING REPORT | NO. 2 | 2018 ADDRESSING TALENT CHALLENGESNext >